Refund Policy

Effective Date: 5/28/2025

Business Name: Thriving Rivers School Psychological and Educational Services
Website: https://thrivingrivers.com

At Thriving Rivers School Psychological and Educational Services, we are committed to providing high-quality psychological and educational consultation services. Because our work involves time, preparation, and the reservation of exclusive appointment slots, we maintain the following refund and cancellation policy:

1. No Refunds for Completed Services

All services rendered (including consultations, assessments, and scheduled sessions) are non-refundable once provided.

2. Cancellation Policy

Clients must provide at least 24 hours’ notice to cancel or reschedule an appointment.
Cancellations made with less than 24 hours’ notice may be subject to the full session fee, except in cases of emergency.

3. Prepaid Packages or Services

If a client purchases a multi-session package and chooses not to use all sessions, unused sessions may be eligible for a partial refund, minus any completed sessions and an administrative fee, at the discretion of the provider.
Any eligible refund requests must be made in writing within 30 days of purchase.

4. Workshops, Groups, and Events

For events such as webinars, groups, or workshops, refunds may be issued if the cancellation is received at least 7 days prior to the event.
No refunds will be given for no-shows or late cancellations unless otherwise stated in the event terms.

5. Technical Errors or Payment Issues

If you believe a payment error occurred (e.g., duplicate charge), please contact us at thrivingriversllc@gmail.com within 7 days of the transaction. Verified errors will be promptly corrected.

6. Contact Us

For refund-related questions or to request a cancellation, please contact:
📧 Email: thrivingriversllc@gmail.com
📍 Mailing Address: 200 Putnam Street, Suite 410, Marietta, Ohio 45750